Goalsk Shipping Policy

This Shipping Policy applies to orders placed through goalsk.com.

1. Order Processing

Orders begin processing after payment has been successfully confirmed.

· In-stock products are usually prepared and shipped within 72 hours.

· Products clearly marked as pre-order are usually prepared and shipped within 7–10 days.

· A different processing period may apply when clearly stated on the product page.

Processing time does not include international transportation time.

Processing may take longer during public holidays, promotional events, inventory verification, severe weather, technical interruptions, or other exceptional circumstances.

2. Mixed Orders

If an order contains products with different processing times, it may:

· Be shipped together after all products are ready; or

· Be divided into separate packages.

Separate packages may have different tracking numbers and may arrive on different dates.

3. Shipping Availability

Shipping availability is determined by the destination entered at checkout.

If delivery is unavailable for a country, region, postal code, product, or address type, the checkout page may not display a shipping option.

4. Shipping Methods

We use tracked shipping services selected according to the destination, package size, product type, and available transportation route.

The final carrier may vary by order and will normally be shown in the tracking information after shipment.

5. Shipping Fees

Any applicable shipping fee will be displayed at checkout before payment.

Free standard shipping may be available on qualifying orders or during selected promotions.

The shipping conditions displayed at checkout at the time of purchase will apply to that order.

6. Estimated Delivery Time

After shipment, the estimated delivery time is generally 20–30 days.

The estimate begins when the package is handed to the carrier, not when the order is placed.

Delivery may take longer because of:

· Destination conditions;

· Customs inspection and clearance;

· Carrier operations;

· Local delivery arrangements;

· Public holidays;

· Peak logistics periods;

· Severe weather;

· Transportation disruption;

· Incorrect or incomplete delivery information;

· Other circumstances beyond our reasonable control.

Estimated delivery periods are not guaranteed arrival dates.

7. Tracking

Tracking information will normally be sent to the email address used at checkout.

Tracking may require several business days to become active.

Contact sionsfveathhssyx@outlook.com if tracking remains unchanged for an extended period.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if an address correction is required. Changes cannot be guaranteed after processing or shipment begins.

Goalsk is not responsible for delivery failure or additional charges caused by incorrect, incomplete, or inaccessible address information provided by the customer.

9. PO Boxes

Delivery to a PO Box or private mailbox depends on the destination and available carrier.

When possible, provide a complete residential or business street address.

10. Customs and Import Charges

Any tax collected directly by Goalsk will be displayed at checkout.

Unless otherwise stated at checkout, the recipient may be responsible for customs duties, import taxes, brokerage fees, or other charges assessed by local authorities or carriers.

We do not control these charges or customs-clearance times.

11. Delayed Packages

Before contacting us, please:

· Review the latest tracking information;

· Confirm the delivery address;

· Check with household members, neighbours, reception desks, or local delivery offices;

· Allow additional time during customs inspections, holidays, or logistics disruptions.

When appropriate, we may request an investigation from the carrier.

12. Lost Packages

A package is not normally considered lost while it remains in active transit or before the carrier’s investigation period has ended.

If a carrier confirms that a package is lost, Goalsk will review the case and provide an appropriate resolution, which may include reshipment, replacement, store credit, or refund.

13. Damaged Packages or Missing Items

Contact sionsfveathhssyx@outlook.com and provide:

· Your order number;

· A description of the issue;

· Clear photographs or videos;

· Photographs of the outer package and shipping label.

Do not discard the product or packaging before the case is reviewed.

14. Refused or Undeliverable Packages

If a package is refused, unclaimed, incorrectly addressed, or undeliverable for a customer-related reason, the customer may be responsible for original shipping, return shipping, redelivery, customs, or carrier charges.

Any refund will be reviewed after the returned package is received and inspected.

15. Contact

Email: sionsfveathhssyx@outlook.com

Customer Service Hours: 9:00 a.m.–6:00 p.m., GMT+8, Daily